FAQs

Please state your VAT ID number when placing your order so that we can process intra-Community deliveries tax-free.

Please note:

For our system to accept the number, the billing addressmust exactly match the data stored with the European Commission. Check your details here:

Important:

Enter the VAT number without dots, spaces or special characters - exactly as it is displayed on the website.

Problems registering?

You are welcome to send us your VAT ID number - we will check it for you and send you a screenshot of how to enter the data correctly.

After ordering?

Unfortunately, the VAT ID number cannot be added to the order at a later date. A deduction of VAT is no longer possible at that point.

Note on the legal situation:

In force since 01.01.2020: In order for us to be able to process intra-Community deliveries tax-free, we must have a valid VAT ID number at the time of the order.

You have a German VAT ID no:

As we now deliver directly from Poland, we will also be able to treat orders with a German VAT ID no. (DE VAT ID) as tax-free intra-Community deliveries. We will therefore not charge you German VAT if our system has accepted your VAT ID number. You will then only pay us the net price.